Do you offer 24/7 IT support?

Yes. For the systems we build and run, we provide support around the clock, every day of the year, as managed IT services that include monitoring, updates, backup and recovery.

Do you work with cloud or on-premise systems?

Both. We design and run networks, servers, cloud and on-premise systems, with monitoring, backup and recovery, so the operation survives the day something fails.

Is ECLECTIE certified to ISO 27001?

We do not claim a formal certification. We design security infrastructure in line with ISO 27001, SOC 2 and NIST, and with GDPR requirements.

Who keeps the knowledge of what you build?

Your team. We hand over the operating knowledge of what we built, and we do not build in lock-in.

How do you know a system made a difference?

A baseline comes first. We agree what matters with the owner of the process, observe the present operation, and compare the same signals once the system is working.

IT services that keep the operation running.

We build and run IT infrastructure, IT security, communications and analytics for operations in Switzerland. Everything is designed around the work, so the operation survives the day something fails.

What we build and run.

ECLECTIE delivers IT infrastructure, security systems, communications and efficiency tools. Trade and government-cooperation lines are operated by other entities of the ECLECTIE group.

IT infrastructure
Networks, servers, cloud and on-premise systems, monitoring, backup and recovery — designed so the operation survives the day something fails.
Security systems
Access control, surveillance and information security. We design infrastructure to align with established security frameworks (ISO 27001, SOC 2, NIST) and GDPR requirements. This describes how we work — not a claim of formal certification.
Communications and AI
AI answers inbound and outbound calls in any language, around the clock, with every conversation stored and searchable. It reads the conversation while it is still running, down to whether the person on the other side is behaving in line with the position they are presenting themselves in. A qualified manager joins only the complex cases — with the context and a recommendation already prepared. Our AI voice agent at ai.eclectie.ch
Analytics
Pre-export AI control before the border: goods, packaging, labels and documents are checked on the warehouse floor — before loading, routing and entry into the EU. Suppliers see risk early instead of after a rejected shipment. Analytics in depth

A gouache Greco-Roman workshop: a master artisan passes a gilt calibration key beside a phone with a veiled screen.

From operational drag to a working system.

Find the friction
We trace the handovers, queues and repeated judgements that make the operation heavier than it should be.
Compose the system
The right model, rules and human checkpoints are designed around the work — not around a technology demonstration.
Integrate
The instrument connects to the systems your teams already trust, with a deliberate path for exceptions.
Measure
A baseline comes first. Then we observe what changed, what did not, and where the next useful improvement lives.

Run around the clock.

What we build, we also run: support at any hour, systems kept current, and cloud estates that grow with the load.

24/7 support
Enterprise IT support around the clock, every day of the year. Incidents go to people who know how your systems were built.
Managed IT services
Networks, servers and workstations run for you: monitoring, updates, backup and recovery, with the operating knowledge written down and handed to your team.
Cloud operations
Cloud and hybrid estates operated day to day: deployments, capacity, access and cost kept in order, and on-premise systems where they fit better.
Scaling and performance
When the load grows, the infrastructure grows with it: bottlenecks measured, capacity planned, performance tuned against a baseline.

Common questions.

Short answers, in the same terms the work is held to.

Do you offer 24/7 IT support?: Yes. For the systems we build and run, we provide support around the clock, every day of the year, as managed IT services that include monitoring, updates, backup and recovery.
Do you work with cloud or on-premise systems?: Both. We design and run networks, servers, cloud and on-premise systems, with monitoring, backup and recovery, so the operation survives the day something fails.
Is ECLECTIE certified to ISO 27001?: We do not claim a formal certification. We design security infrastructure in line with ISO 27001, SOC 2 and NIST, and with GDPR requirements.
Who keeps the knowledge of what you build?: Your team. We hand over the operating knowledge of what we built, and we do not build in lock-in.
How do you know a system made a difference?: A baseline comes first. We agree what matters with the owner of the process, observe the present operation, and compare the same signals once the system is working.